Buying Help
Everything you need to know about buying on Tali.
How to Buy on Tali
Shopping on Tali is safe, simple, and secure. Here's everything you need to know about finding items, making purchases, and ensuring a smooth transaction.
Finding Items
Search & Browse
- •Use the search bar to find specific items by name, brand, or keyword
- •Browse categories to explore what's available
- •Use filters to narrow results by price, location, condition, and more
- •Save searches to get notifications when new matching items are listed
Evaluating Listings
Before making a purchase, check:
- •All photos carefully - look for any visible damage or wear
- •The item description for condition details and measurements
- •The seller's ratings and reviews from previous buyers
- •Delivery options and associated costs
- •Return policy if applicable
Making a Purchase
Contact the Seller (Optional)
Before buying, you can message the seller to ask questions, request additional photos, or arrange a viewing for local items. Use our secure messaging system to keep your contact information private.
Add to Basket
Click "Add to Basket" to reserve the item. You can continue shopping or proceed directly to checkout. Items in your basket are reserved for 30 minutes.
Checkout Securely
Review your order, enter your delivery address, and choose your payment method. All payments are processed securely through our encrypted payment system.
Track Your Order
After purchase, track your order status in your account. You'll receive notifications when the seller ships your item and you'll get tracking information for deliveries.
Payment & Security
Accepted Payment Methods
- ✓Credit and debit cards
- ✓PayPal
- ✓Apple Pay
- ✓Google Pay
- ✓Klarna (for eligible items)
Buyer Protection
- ✓Secure payment processing
- ✓Money-back guarantee
- ✓Dispute resolution support
- ✓Purchase protection coverage
After Your Purchase
Receiving Your Item
- •Inspect the item when it arrives
- •Contact the seller immediately if there's a problem
- •Confirm receipt in your account once satisfied
Leaving a Review
Help other buyers by leaving honest feedback about your experience:
- •Rate the item's accuracy to the description
- •Comment on the seller's communication and shipping
- •Be fair and constructive in your feedback
What If Something Goes Wrong?
If you have an issue with your purchase:
- Contact the seller first through our messaging system
- Try to reach a resolution directly (most issues can be resolved this way)
- If you can't resolve it, open a case with our support team within 48 hours
- Provide photos and details of the issue
- Our team will review and help mediate a fair resolution
Safe Shopping Tips
- ✓Always pay through the Tali platform - never agree to pay outside the system
- ✓Check seller ratings and read reviews before buying
- ✓If a deal seems too good to be true, it probably is
- ✓Keep all communication within the Tali messaging system
- ✓Report suspicious listings or sellers to our trust and safety team
Need More Help?
If you have questions that aren't answered here, our support team is ready to help.
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