Trust & Safety
Your safety is our priority. Learn how we keep the Tali community secure.
Our Commitment to Safety
At Tali, we're dedicated to maintaining a safe, trustworthy marketplace for everyone. We use advanced technology and a dedicated team to prevent fraud, protect your data, and ensure every transaction is secure.
How We Keep You Safe
Secure Payments
All payments are processed through encrypted, PCI-compliant payment systems.
- ✓Bank-level encryption
- ✓Buyer protection programs
- ✓Fraud detection systems
Identity Verification
We verify users to build trust and prevent fraudulent accounts.
- ✓Email verification required
- ✓Phone number verification
- ✓Enhanced ID checks for sellers
Content Moderation
We monitor listings and messages to prevent scams and inappropriate content.
- ✓AI-powered detection
- ✓Human review team
- ✓Community reporting system
Data Protection
Your personal information is protected with industry-leading security measures.
- ✓GDPR compliant
- ✓Encrypted data storage
- ✓Regular security audits
Safety Tips for Buyers
- ✓Always pay through the Tali platform - never agree to payment outside the system
- ✓Check seller ratings and reviews before making a purchase
- ✓Read item descriptions carefully and ask questions if anything is unclear
- ✓Be cautious of deals that seem too good to be true
- ✓Keep all communication within the Tali messaging system
- ✓Inspect items carefully upon receipt and report any issues immediately
- ✓Never share your password or login credentials with anyone
Safety Tips for Sellers
- ✓Only ship items after payment has been confirmed by Tali
- ✓Use tracked shipping methods and keep proof of postage
- ✓Be honest and accurate in your item descriptions and photos
- ✓Don't share personal contact information in public listings
- ✓Be wary of buyers who ask to complete transactions off-platform
- ✓Document the condition of items before shipping
- ✓Report suspicious buyer behavior to our trust and safety team
Prohibited Items & Activities
To maintain a safe marketplace, the following are strictly prohibited on Tali:
- ✕Counterfeit or replica items
- ✕Stolen goods
- ✕Weapons and illegal items
- ✕Drugs and drug paraphernalia
- ✕Adult content
- ✕Recall or unsafe products
- ✕Hate speech or discrimination
- ✕Harassment or threats
Recognizing Scams
Be alert for these common warning signs:
- ⚠Requests to pay outside the Tali platform
- ⚠Urgent pressure to complete a transaction quickly
- ⚠Prices significantly below market value
- ⚠Requests for personal information like bank details or passwords
- ⚠Poor grammar or suspicious communication
- ⚠Sellers who won't provide additional photos or information
Report a Problem
If you encounter suspicious activity, prohibited items, or feel unsafe at any time, please report it immediately to our Trust & Safety team.
Available 24/7 - We typically respond within 2 hours